Welcome to Baghchal.app ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, web app, mobile apps, and other Baghchal services (collectively, the "Services").

By using Baghchal, you agree to this Privacy Policy.

1. Information We Collect

We collect only what is necessary to support gameplay, fairness, and service quality.

a) Information You Provide

You may choose to provide:

Username or display name (visible to other players)
Email address (for account access, recovery, or support)
Profile details such as avatar or preferences (optional)
Friend connections (when you add or invite friends)
Messages sent to customer support
Feedback, reports, or survey responses

You control how much information you share.

b) Multiplayer & Gameplay Information (Automatically Collected)

When you play multiplayer games, we collect:

Match participation (online matches, friend matches, tournaments)
Game results, scores, rankings, and achievements
Game history and performance statistics
Player interactions related to gameplay (invites, match requests)
Fair-play signals (used to detect cheating or abuse)

This data is essential to operate multiplayer features.

c) Technical & Device Information

We also collect limited technical data, such as:

Device type, operating system, browser or app version
IP address (used for security, matchmaking, and fraud prevention)
Date and time of access
Connection and performance metrics

d) Cookies and Similar Technologies

We use cookies or similar technologies to:

Maintain login sessions
Support multiplayer connectivity
Remember preferences
Improve performance and reliability

You can manage cookies through your device or browser settings.

e) Analytics & Usage Tracking

We use Google Analytics 4 via Google Tag Manager to understand how users interact with our platform. This helps us improve gameplay, fix bugs, and create better features.

Analytics data we collect includes:

Page views and navigation patterns
Game mode preferences (Computer, Online, Friends)
Match durations and completion rates
Device type, browser, and screen resolution
General geographic location (country/region level only)
Anonymous IP addresses (IP anonymization enabled)

We do NOT track:

Email addresses or passwords
Private messages or friend lists
Precise location data
Cross-site user identifiers

You can opt out of analytics by declining cookies in our consent banner or adjusting your browser settings to block Google Analytics.

2. How We Use Your Information

Your information helps us provide a safe, enjoyable, and fair experience. We use your information to:

Enable multiplayer matchmaking, friend play, and tournaments
Track game progress, statistics, and achievements
Display public profile information and leaderboards
Improve gameplay, system performance, and user experience
Send important service updates or notifications
Detect and prevent fraud, cheating, or abusive behavior

👉 We do not sell your personal information.

3. Player Visibility & Social Features

To support multiplayer gameplay:

Your username, avatar, and game statistics may be visible to other players
Match results and rankings may appear on leaderboards
Friends may see your online or match status

We do not share your email address or private account details with other players.

4. How We Share Information

We share data only when required and with trusted parties.

a) Service Providers

We may share limited information with trusted partners who help us with:

Multiplayer servers and cloud hosting
Matchmaking and performance analytics
Security, fraud detection, and abuse prevention
Customer support tools

All partners are required to protect your data.

b) Legal & Safety Reasons

We may disclose information if necessary to:

Comply with laws or lawful requests
Enforce fair-play rules
Protect players, the community, or our Services

5. Data Security

We apply reasonable and appropriate security measures, including:

Secure servers and encrypted connections
Secure authentication mechanisms
Access controls
Monitoring and regular updates

While no system is perfect, protecting player data is a top priority.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request your data in a portable format

You may manage certain settings in the app or contact us directly. We respond within legally required timeframes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new features, legal requirements, or improved practices.

When we make changes, we will update the "Last Updated" date and notify users when appropriate. Your continued use of Baghchal means you accept the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: [email protected]
Website: https://baghchal.app

We value your trust and will respond with care and respect.

Thank You

Thank you for playing Baghchal.
We are grateful to have you as part of our global community.